I’m Amanda Collins, a 53-year-old Brooklyn native with over 25 years of experience in hotel housekeeping. I started my career as a housekeeper and worked my way up to managing the housekeeping team at a busy Manhattan hotel.
After more than 25 years of working in hotels, I now manage a team of housekeepers at a busy hotel in Manhattan. My more experienced employees are so well-practiced that the moment they enter a room, they know where to look first and approximately how much time they will need. What do professional cleaners notice […]
At work, I occasionally find myself in a situation where I have to have a serious talk with my team about a job that could have been done better. Such conversations are hardly my favorite part of the day, so I sometimes wonder what my colleagues say once I turn my back. After some of […]
A few nights ago, I had finally sat down after a long day and put on Sex and the City. Samantha was in the middle of one of those scenes where she says exactly what everyone else is too polite to say when my phone rang. It was a neighbor who lives across the street. […]
When you manage a team of housekeepers at a busy hotel in Manhattan, you quickly learn how important a good work schedule is. Every morning, I check which rooms are vacant and how much time the employees have before new guests arrive. After more than 25 years in hotel housekeeping, one of my most important […]